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SpectrumU OneApp IPTV Project Charter – Technical Architecture & Documentation

This project charter outlines the business strategy and phased technical roadmap for the rollout of SpectrumU OneApp — an enterprise-grade IPTV solution targeting the higher education market.

Crafted as a formal business and product requirements document, this charter captures:

• Competitive landscape and target market analysis

• Consolidated codebase objectives for residential and enterprise IPTV clients

• Federated authentication and client-side delivery strategies

• Structured business requirements across technical, operational, and customer care domains

• A phased implementation plan supported by extensive appendices and content service matrices

As the technical writer, I developed and refined this document for stakeholder alignment, cross-team implementation, and long-term maintainability. This included:

• Synthesizing high-complexity product details into structured, accessible language

• Managing document versioning and stakeholder approvals

• Organizing content for scalability, traceability, and executive review

This deliverable reflects my ability to communicate across product, engineering, and business teams — and to produce strategic documents that support technical execution at scale.

Citrix Cloud Marketplace Rules – Technical Policy Documentation (Consumption & Alliance Programs)

This two-part documentation set defines the official technical and business rules governing Citrix product distribution through public cloud marketplaces, with a focus on consumption-based billing and market alliance governance.

Part 1: Market Alliance Rules
Details contractual and revenue-sharing guidelines for alliances involving Citrix and hyperscaler platforms (e.g., AWS, Azure), defining operational responsibilities, booking policies, and eligibility constraints across reseller models.

Part 2: Cloud Marketplace Consumption Rules
Outlines billing logic, usage metering, overage handling, and SKU management for Citrix services sold on consumption terms via marketplaces. This includes DaaS fund management, usage-based billing triggers, and PAYG compatibility scenarios.

As the technical author, I was responsible for:

• Structuring cross-functional policy documents to be traceable, maintainable, and audit-ready

• Synthesizing legal, financial, and engineering language into clearly segmented rule categories

• Managing content version control for live revenue-impacting documentation

• Optimizing for usability across sales engineering, operations, and finance teams

CodeSignal Architecture Diagrams – Technical Visualization & Workflow Mapping

This internal documentation deliverable is a curated set of architectural and process diagrams developed to clarify CodeSignal’s infrastructure, testing platform workflows, and integration points for enterprise onboarding and delivery teams.

Key elements include:

• Cloud-native service diagrams for testing environments and API workflows

• Scaled CI/CD visualizations and token management logic

• Data flow charts mapping candidate access, test execution, and credentialed APIs

• Visual breakdowns of account tiering, custom test routing, and invite token structure

These diagrams were designed to:

• Accelerate onboardingof engineering and enterprise integration teams

• Serve as reference visualsin both documentation and stakeholder meetings

• Provide high-clarity abstractionsof complex systems with minimal cognitive overhead

sphinx demo

This documentation site is built with Sphinx and deployed through Read the Docs. It showcases a modern, maintainable Doc-as-Code workflow using Markdown, custom theming (Furo), automated API generation, PlantUML diagrams, and spell-checking extensions.
The design is tailored for enterprise standards, with branding-aligned typography, color schemes, and navigational structure.
The setup supports long-term scalability, versioning, and internationalization.

BetterCaption demo?

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BeyondTrust LAPP Operations Guide – Authored with MadCap Flare

This is a professionally authored operations guide developed using MadCap Flare, documenting the enterprise rollout of BeyondTrust Privilege Management Cloud across 140,000+ endpoints.
The guide was written for cross-functional teams including IAM Operations, Security Engineering, and Cyber Defense, and provides detailed information on:

• The phased deployment strategy for Local Admin Privilege Protection (LAPP)

• Policy architecture and enforcement logic

• Console administration tasks and system roles

• Security risks, rollout logistics, and troubleshooting protocols

Designed with modular content reuse, conditional formatting, and Flare's single-sourcing capabilities, the guide demonstrates advanced technical writing practices used to deliver high-reliability content across teams.