Main

Specializing in technical writing, content development, documentation management, and coursework creation for BPI, API, infrastructure, compliance, and governance solutions.

Note: Some documents on this site have redacted information to protect our clients and their customer base.

Infrastructure

TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST 

SpectrumU OneApp IPTV Project Charter – Technical Architecture & Documentation


This project charter outlines the business strategy and phased technical roadmap for the rollout of SpectrumU OneApp — an enterprise-grade IPTV solution targeting the higher education market.

Crafted as a formal business and product requirements document, this charter captures:

  • Competitive landscape and target market analysis

  • Consolidated codebase objectives for residential and enterprise IPTV clients

  • Federated authentication and client-side delivery strategies

  • Structured business requirements across technical, operational, and customer care domains

  • A phased implementation plan supported by extensive appendices and content service matrices

As the technical writer, I developed and refined this document for stakeholder alignment, cross-team implementation, and long-term maintainability. This included:

  • Synthesizing high-complexity product details into structured, accessible language

  • Managing document versioning and stakeholder approvals

  • Organizing content for scalability, traceability, and executive review

This deliverable reflects my ability to communicate across product, engineering, and business teams — and to produce strategic documents that support technical execution at scale.

Citrix Cloud Marketplace Rules – Technical Policy Documentation (Consumption & Alliance Programs)


This two-part documentation set defines the official technical and business rules governing Citrix product distribution through public cloud marketplaces, with a focus on consumption-based billing and market alliance governance.

Part 1: Market Alliance Rules
Details contractual and revenue-sharing guidelines for alliances involving Citrix and hyperscaler platforms (e.g., AWS, Azure), defining operational responsibilities, booking policies, and eligibility constraints across reseller models.

Part 2: Cloud Marketplace Consumption Rules
Outlines billing logic, usage metering, overage handling, and SKU management for Citrix services sold on consumption terms via marketplaces. This includes DaaS fund management, usage-based billing triggers, and PAYG compatibility scenarios.

As the technical author, I was responsible for:

  • Structuring cross-functional policy documents to be traceable, maintainable, and audit-ready

  • Synthesizing legal, financial, and engineering language into clearly segmented rule categories

  • Managing content version control for live revenue-impacting documentation

  • Optimizing for usability across sales engineering, operations, and finance teams

CodeSignal Architecture Diagrams – Technical Visualization & Workflow Mapping


This internal documentation deliverable is a curated set of architectural and process diagrams developed to clarify CodeSignal’s infrastructure, testing platform workflows, and integration points for enterprise onboarding and delivery teams.

Key elements include:

  • Cloud-native service diagrams for testing environments and API workflows

  • Scaled CI/CD visualizations and token management logic

  • Data flow charts mapping candidate access, test execution, and credentialed APIs

  • Visual breakdowns of account tiering, custom test routing, and invite token structure

These diagrams were designed to:

  • Accelerate onboardingof engineering and enterprise integration teams

  • Serve as reference visualsin both documentation and stakeholder meetings

  • Provide high-clarity abstractionsof complex systems with minimal cognitive overhead


Data & API Documentation

DOCUMENT ONE [LINK]

DOCUMENT TWO [LINK]

DOCUMENT 3 [LINK

DOCUMENT 4 [LINK]

Doc as Code

sphinx demo


This documentation site is built with Sphinx and deployed through Read the Docs. It showcases a modern, maintainable Doc-as-Code workflow using Markdown, custom theming (Furo), automated API generation, PlantUML diagrams, and spell-checking extensions.
The design is tailored for enterprise standards, with branding-aligned typography, color schemes, and navigational structure.
The setup supports long-term scalability, versioning, and internationalization.

BetterCaption demo?


TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST 

BeyondTrust LAPP Operations Guide – Authored with MadCap Flare


This is a professionally authored operations guide developed using MadCap Flare, documenting the enterprise rollout of BeyondTrust Privilege Management Cloud across 140,000+ endpoints.
The guide was written for cross-functional teams including IAM Operations, Security Engineering, and Cyber Defense, and provides detailed information on:

  • The phased deployment strategy for Local Admin Privilege Protection (LAPP)

  • Policy architecture and enforcement logic

  • Console administration tasks and system roles

  • Security risks, rollout logistics, and troubleshooting protocols

Designed with modular content reuse, conditional formatting, and Flare's single-sourcing capabilities, the guide demonstrates advanced technical writing practices used to deliver high-reliability content across teams.

Training & Enablement

Executive Communication